Stargazer Luxuries
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FAQ

Do you use Lye in your soap?

All soap uses Lye.  You cannot have soap without it.  Lye free soap is a myth.  If soap is made correctly, the finished product does not contain Lye.  All of our products are tested for safety prior to selling.  

What are your ingredients? 

Our products can contain olive oil, coconut oil, sustainable palm oil, shea butter, cocoa butter, almond oil, castor oil, avocado oil, and mango butter.  Our Luxury Soap can contain colorant, but do not contain dyes.  Our Purely Natural Soap is left naked, or colored with clays or herbs.  Any glitter used on our Luxury Soap is cosmetic, and melts with water.  These will not leave you sparkly.  If you have allergies, please contact us prior to ordering and we can answer specific questions.

How long will my soap last?

This depends on several factors.  Where is it stored?  How is it used?  How many people are using the soap?  What type of water do you have in your home?  Each bar should last about one week per ounce of soap for one person with daily use. 

For best results, keep the bar dry and away from the shower head when not in use.  A well draining soap dish is a must.  We have found a loofah or direct to skin will prolong your soap.  Our bubbles are naturally occurring, & the lather is very creamy and luxurious.

What does your soap weigh?

Each bar is 6-7.5 ounces.  

Can I use my soap on my whole body?

Yes.  All of our products can be used head to toe.  We do not recommend you use them on your hair, however.

Does my soap expire?

Soap is like fine wine; it gets better with time.  Soap will not go bad or expire.  The older it is, the better it gets.

Are your products gluten free?

We have Celiac in our home, and use our products without reaction.  We do not use ingredients with known gluten.  However, we cannot guarantee products are gluten free as fragrances are proprietary.  

Do you use chemicals?

All of our products were developed from scratch for our family.  We hand make everything with care, and deep passion.  While some products do contain synthetic fragrance, we are extremely picky with what we use. We never use petroleum, phalates, parabens, formaldehydes, sulfates or dyes.  

Are your products vegan?

Our products are either Vegetarian or Vegan.  Bath Bombs, Natural Soap, Woodwick Candles, Body Butter, Oasis, & Hand & Body Lotion are Vegan.  All other products are Vegetarian friendly.  

Do you accept custom orders?

Yes.  Please see more information here: http://stargazerluxuries.com/pages/custom-orders

What is your return policy?

Due to the nature of our products, we can not accept returns.  Please contact us with questions prior to your purchase as all sales are final.

Shipping is so expensive.  Do you refund if I overpay?

Yes.  We issue refunds in excess of $3.00.

How long will it take for my order to arrive?

We ship all orders as quickly as possible, usually within 2-4 business days.  However, during hot weather we only ship Monday - Wednesday.  This is to ensure your product does not melt in a warehouse.

My order melted in the heat. What do I do?

Your products will be just fine!  Allow them time to reset.  Only Body Polish & Oasis are heavily affected by extreme temperatures.  They will re-solidify.  Oasis will lose it's whipped fluffy texture, but will be just as luxurious as before.  Body Polish may need a quick stir as it sets, but will not need to be stirred again.

I want Oasis in another scent.  Can I order that?

At this time, we only offer Oasis in a proprietary blend of essential oils.  We believe it is imperative to leave Oasis as natural as possible for best results. 

Can I have your recipe? Do you teach classes? Can you tell me how to get started?

At this time, we are not licensed to teach soap or body product making.  Our formulas have all been developed over many years, and are proprietary to Stargazer Luxuries and Stargazer Soaps.  There are some great resources available online and at your local library.  Sadly, due to the number of inquires we get on this topic, we simply cannot answer them all.

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