Do you use Lye in your soap?
All soap uses Lye. You cannot have soap without it. Lye free soap is a myth. If soap is made correctly, the finished product does not contain Lye. All of our products are tested for safety prior to selling.
What are your ingredients?
Our products can contain olive oil, coconut oil, sustainable palm oil, shea butter, cocoa butter, rice bran oil, almond oil, (phasing out), castor oil, avocado oil, jojoba oil, and mango butter. We do not use dyes in our soaps. Any glitter used on our Luxury Soap is biodegradable cosmetic glitter, and melts with water. Environmentally friendly! These will not leave you sparkly. If you have allergies, please contact us prior to ordering and we can answer specific questions.
How long will my soap last?
This depends on several factors. Where is it stored? How is it used? How many people are using the soap? What type of water do you have in your home? Each bar should last about one week per ounce of soap for one person with daily use.
For best results, keep the bar dry and away from the shower head when not in use. A well draining soap dish is a must. We have found a loofah or direct to skin will prolong your soap. Our bubbles are naturally occurring, & the lather is very creamy and luxurious.
What does your soap weigh?
Each bar is 4.5-5 ounces. As it is handmade and cut by hand, each bar will vary in size, shape and design.
Can I use my soap on my whole body?
Yes. All of our products can be used head to toe. We do not recommend you use our Luxury soap on your hair, however. Shampoo bars & conditioner bars are formulated to use on hair.
Does my soap expire?
Soap is like fine wine; it gets better with time. Soap will not go bad or expire. The older it is, the better it gets.
Are your products gluten free?
We have Celiac in our home, and use our products without reaction. We do not use ingredients with known gluten. However, we cannot guarantee products are gluten free as fragrances are proprietary.
Is your fragrance natural?
Believe it or not, the term Natural is a marketing term. So is the phrase hypo allergenic. These terms/phrases are not regulated by the FDA. We use ingredients that we believe are safe to use for our family. We do much research on each and every ingredient we use. We are transparent about our ingredients, and hope you feel just as comfortable with our products as we do.
Do you use chemicals?
Everything on the planet is a chemical. Not all things found in nature are safter than man made items. All of our products were developed from scratch for our family. We hand make everything with care, and deep passion. While some products do contain synthetic fragrance, we are extremely picky with what we use. We never use petroleum, phalates, parabens, formaldehydes, sulfates or dyes.
Are your products vegan?
Our products are either Vegetarian or Vegan. Bath Bombs, Luxury Soap, Woodwick Candles, Body Butter, Oasis, & Hand & Body Lotion are Vegan. Our body polish is Vegetarian friendly due to beeswax.
Do you accept custom orders?
Yes. Please see more information here: http://stargazerluxuries.com/pages/custom-orders
What is your return policy?
Due to the nature of our products, we can not accept returns. Please contact us with questions prior to your purchase as all sales are final.
Shipping is so expensive. Do you refund if I overpay?
Yes. We issue refunds in excess of $3.00. We ship all orders via USPS priority mail.
How long will it take for my order to arrive?
We ship all orders as quickly as possible, usually within 2-4 business days. However, during hot weather we only ship Monday - Wednesday. This is to ensure your product does not melt in a warehouse.
My order melted in the heat. What do I do?
Your products will be just fine! Allow them time to reset. Only Body Polish & Oasis are heavily affected by extreme temperatures. They will re-solidify. Oasis will lose it's whipped fluffy texture, but will be just as luxurious as before. Body Polish may need a quick stir as it sets, but will not need to be stirred again.
I want Oasis in another scent. Can I order that?
At this time, we only offer Oasis in a proprietary blend of essential oils. We believe it is imperative to leave Oasis as natural as possible for best results.
Can I have your recipe? Do you teach classes? Can you tell me how to get started?
At this time, we are not licensed to teach soap or body product making. Our formulas have all been developed over many years, and are proprietary to Stargazer Luxuries and Stargazer Soaps. There are some great resources available online and at your local library. Sadly, due to the number of inquires we get on this topic, we simply cannot answer them all.